You are welcome to return defective, damaged or items received in error within 14 days of receiving your order.
You may return an online purchase if:
- The Product is misbound or faulty in any way.
- The product you received was different to the one ordered
- The Product arrived damaged
Please inspect your items upon arrival and contact us immediately via email to firstname.lastname@example.org with a description of the problem and accompanying photographs (if possible).
If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Change of Mind Returns:
We will gladly accept a customer return on item(s) purchased due to a change of mind. Items must be unopened and in original condition.
A refund for the item will be issued once it has arrived at our distribution centre.
For all change of mind returns postage fees are the responsibility of the consumer. Items sent back to us without first requesting a return will not be accepted.